Refund policy

You have 90 days from the day your order is delivered to change your mind.

How it works

Email support@neoswing.com with your order number and a sentence about what is wrong. There is no form to fill in and no restocking fee. We reply with a prepaid return label. Once the bat is back with us and checked, we refund the full amount to your original payment method within 5 business days. Your bank may take a few days more to show it.

Condition

The bat should come back in a condition that lets us confirm it is the item we sent, with the remote and the mounting hardware. Normal handling is fine. You do not need the original carton, but it is the safest way to send it back.

Damaged or defective on arrival

If the bat arrives damaged, or the light or the battery does not work as described, email us with a photo or a short video within 7 days of delivery. We ship a replacement at our cost. You do not need to return anything first.

Custom engravings

Bats engraved with a custom name or number are made to order. They are still covered by the 90-day money-back guarantee if the item is damaged, faulty, or not what was described. If the engraving matches what you typed at checkout and you have simply changed your mind about the wording, write to us and we will find something fair.

Warranty

Beyond the 90 days, every bat carries a 2-year warranty on the battery, the LED core, the remote and the finish. If something fails inside that window, we replace it.

Cancellations

Orders can be cancelled for a full refund any time before they ship. Because engraving starts quickly, email us as soon as you can.